job description
Join TTEC, a global leader in customer experience solutions, and take your career to the next level in our dynamic Telco Voice Account team. Based in the vibrant regions of Bali, you’ll play a pivotal role in delivering exceptional service to our telecom clients while growing your skills in a supportive, fast-paced environment.
As a Customer Experience Specialist, you’ll be the voice of our brand, resolving inquiries, troubleshooting issues, and ensuring every customer interaction leaves a lasting positive impression. This is more than a job—it’s an opportunity to build a rewarding career with competitive compensation, professional development, and a collaborative team culture.
With a salary range of ₱27,300 – ₱36,700 per month, this full-time role offers stability, growth, and the chance to make a real impact. Whether you’re an experienced professional or just starting in customer service, TTEC provides the training and tools you need to succeed.
Responsibility
- Handle inbound and outbound calls for telecom customers, providing clear, empathetic, and efficient support.
- Resolve customer inquiries, complaints, and technical issues with professionalism and urgency.
- Meet and exceed performance metrics (e.g., call quality, resolution time, customer satisfaction).
- Collaborate with team members and supervisors to improve processes and enhance service delivery.
- Accurately document customer interactions and solutions in CRM systems.
- Stay updated on telecom products, services, and promotions to provide accurate information.
- Upsell or cross-sell relevant services when appropriate to drive customer value.
- Participate in training and development programs to sharpen communication and problem-solving skills.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 6 months of experience in customer service, call centers, or related fields (fresh graduates with strong communication skills are welcome).
- Excellent English verbal and written communication skills.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is advantageous.
- Ability to work flexible shifts, including evenings, weekends, or holidays.
- Passion for delivering outstanding customer experiences with a positive attitude.
- Basic technical knowledge of telecom products/services is a plus.