job description
Join TTEC, a global leader in customer experience solutions, as a Customer Service Representative (Financial Chat) in our dynamic Bali team! This graveyard shift role offers a competitive salary of up to IDR 408,000,000 per year, making it an exceptional opportunity for night owls seeking financial stability and career growth in the BPO industry.
As the frontline of our financial services support, you’ll engage with customers via chat, providing timely and accurate assistance on financial products, transactions, and account inquiries. Your role is pivotal in delivering exceptional customer experiences while adhering to compliance and security protocols. Reporting to a dedicated Team Leader, you’ll collaborate with a high-performing team to drive customer satisfaction and operational excellence.
TTEC offers a remote-friendly work environment with state-of-the-art tools, comprehensive training, and opportunities for professional development. Whether you’re a seasoned CSR or looking to break into the financial services sector, this role provides a platform to hone your communication skills, problem-solving abilities, and financial acumen—all while working in a supportive and inclusive culture.
If you thrive in a fast-paced, results-driven environment and are passionate about helping customers, we’d love to hear from you! Apply now and take the next step in your career with TTEC.
Responsibility
- Respond to customer inquiries via chat regarding financial products, transactions, and account management with accuracy and professionalism.
- Resolve customer issues efficiently while maintaining compliance with financial regulations and company policies.
- Document customer interactions and escalate complex cases to the appropriate teams for resolution.
- Collaborate with team members to meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on financial products, services, and industry trends to provide informed support to customers.
- Adhere to graveyard shift schedules (e.g., 10 PM – 6 AM) and maintain high productivity during overnight hours.
- Participate in training sessions and team meetings to continuously improve skills and knowledge.
- Contribute to process improvements by providing feedback and suggestions based on customer interactions.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in financial services, BPO, or chat support roles.
- Strong written communication skills in English, with the ability to convey complex information clearly and concisely.
- Basic understanding of financial products (e.g., banking, loans, credit cards) or willingness to learn.
- Proficiency in using chat platforms, CRM tools, and Microsoft Office (Word, Excel).
- Ability to work independently and manage time effectively during graveyard shifts.
- Problem-solving mindset with a focus on delivering customer-centric solutions.
- High school diploma or equivalent; additional certifications in customer service or finance are a plus.
- Reliable internet connection and a quiet workspace for remote work (if applicable).