job description
Join Forte Employment Services as a Customer Service Representative specializing in Digital Banking and play a pivotal role in transforming the way customers experience banking in Bali. This is a unique opportunity to work in a dynamic, client-facing role where you will enhance customer satisfaction by providing proactive assistance and guiding users through digital banking solutions.
Based in the vibrant coastal town of Canggu, you will be part of a forward-thinking team dedicated to delivering exceptional service in the banking and financial sector. Whether you're assisting customers with online transactions, troubleshooting digital platforms, or educating them on secure banking practices, your work will directly impact their financial well-being.
We offer a competitive salary of $1,900 – $2,500 per month, a collaborative work environment, and the chance to grow your career in one of Bali’s most exciting industries. If you are passionate about customer service, tech-savvy, and eager to make a difference, we want to hear from you!
Responsibility
- Provide exceptional customer service by assisting clients with digital banking inquiries via phone, email, and chat.
- Guide customers through the use of online banking platforms, mobile apps, and other digital financial tools.
- Resolve customer issues efficiently, ensuring a seamless and positive banking experience.
- Educate customers on security best practices to protect their financial information online.
- Process transactions, account updates, and service requests accurately and in a timely manner.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Maintain up-to-date knowledge of banking products, services, and digital innovations.
- Document customer interactions and feedback to improve service quality and digital offerings.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in banking or financial services.
- Strong communication skills in English (both written and verbal).
- Proficiency in using digital banking platforms and basic troubleshooting skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; additional certifications in finance or customer service are a plus.
- Familiarity with CRM systems and Microsoft Office Suite.
- A customer-centric mindset with a passion for delivering outstanding service.
- Willingness to work in Canggu, Bali, with flexibility for occasional weekend shifts.