job description
Are you looking to kickstart your career in customer service? Stark BPO Services is hiring motivated individuals to join our dynamic team in Bali! Whether you're a fresh graduate or new to the industry, this is your opportunity to gain valuable experience, receive comprehensive training, and grow within a supportive work environment.
As a Customer Service Representative (CSR), you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a positive experience. We offer competitive compensation, career advancement opportunities, and a collaborative workplace culture.
If you have excellent communication skills, a passion for helping others, and a willingness to learn, we want to hear from you! Apply today and take the first step toward a rewarding career in customer service.
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and solutions to customer inquiries and concerns.
- Document customer interactions and updates in the company’s CRM system.
- Collaborate with team members to improve customer service processes.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Escalate complex issues to the appropriate department for resolution.
- Participate in training sessions to enhance product knowledge and service skills.
- Maintain a positive and helpful attitude in all customer interactions.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Basic computer proficiency and familiarity with CRM software.
- Willingness to work in shifting schedules, including weekends and holidays.
- No prior experience required; training will be provided.
- Ability to work well in a team and adapt to a fast-paced environment.
- Positive attitude and a genuine desire to help customers.