job description
Are you passionate about delivering exceptional customer service? Work Avenue And Business Solutions Incorporated is hiring Customer Service Representatives (CSR) for a leading local telecom account in Bali. Join our dynamic team and assist customers with billing inquiries, troubleshooting, and account management in a fast-paced, rewarding environment.
As a CSR, you will be the first point of contact for customers, ensuring their concerns are resolved efficiently and professionally. This role offers competitive compensation, career growth opportunities, and a collaborative work culture. If you thrive in customer-facing roles and enjoy problem-solving, this is the perfect opportunity for you!
Apply now and take the next step in your customer service career in beautiful Bali!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Assist customers with billing inquiries, payment processing, and account updates.
- Provide basic troubleshooting for telecom services and escalate technical issues as needed.
- Maintain accurate records of customer interactions in the CRM system.
- Resolve complaints and ensure customer satisfaction through effective communication.
- Collaborate with team members to improve service delivery and customer experience.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in training sessions to stay updated on product knowledge and service best practices.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and basic computer applications.
- Ability to work in shifts, including weekends and holidays, as required.
- Patient, empathetic, and customer-focused attitude.
- Willingness to relocate or work remotely in Bali.