job description
Join Zeus Holdings, Inc. as a Customer Service Representative (CSR) – Blended Sales and take your career to the next level in a dynamic, fast-paced environment. This role offers a competitive salary of up to ₱32,000 per month, plus performance-based incentives and a 12% night differential for eligible shifts.
As a Blended Sales CSR, you’ll engage with customers through both voice and non-voice channels, providing exceptional service while driving sales growth. Whether you’re assisting via phone, email, or chat, your role will be pivotal in building customer loyalty and achieving business targets.
This opportunity is perfect for high school or senior high school graduates with sales experience who are eager to thrive in a customer-centric role. Enjoy the flexibility of virtual hiring and the chance to work in a supportive, growth-oriented team.
If you’re a motivated, results-driven professional with a passion for sales and customer service, apply now and start earning while making a real impact!
Responsibility
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and sales opportunities.
- Engage with customers via email, chat, and social media to provide timely and professional support.
- Identify and upsell/cross-sell products or services to meet and exceed sales targets.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Resolve customer issues efficiently while ensuring a positive experience and high satisfaction levels.
- Collaborate with team members and supervisors to improve processes and performance metrics.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Adhere to compliance and quality standards in all customer interactions.
Qualifications
- High School or Senior High School graduate (or equivalent).
- Proven sales or customer service experience (preferably in a call center or BPO setting).
- Excellent English communication skills (both written and verbal).
- Strong persuasion and negotiation skills with a customer-focused mindset.
- Ability to multitask and work under pressure in a fast-paced environment.
- Familiarity with CRM systems and basic computer applications (e.g., Microsoft Office, Google Workspace).
- Willingness to work on shifting schedules, including night shifts (with 12% night differential).
- Self-motivated, goal-oriented, and a team player.