job description
Join Lesso (Philippines) Trading Inc as a Customer Service Representative and become a vital part of our dynamic team in Bali. In this role, you will serve as the primary point of contact for our valued customers and distributors, ensuring seamless communication, efficient order processing, and exceptional service delivery. Your contributions will directly impact customer satisfaction and operational success.
We are seeking a detail-oriented, proactive, and customer-focused professional who thrives in a fast-paced environment. If you have a passion for problem-solving and building strong relationships, this is the perfect opportunity to grow your career in a supportive and collaborative setting.
At Lesso, we value teamwork, innovation, and a commitment to excellence. Enjoy a competitive salary, a vibrant work culture, and the chance to make a real difference in our operations.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process and track customer orders accurately, ensuring timely delivery and follow-up.
- Resolve distributor concerns and escalate issues as needed to maintain strong business relationships.
- Support sales teams with order follow-ups, updates, and coordination to meet targets.
- Assist with daily operational tasks, including data entry, reporting, and administrative support.
- Maintain up-to-date knowledge of company products, policies, and procedures to provide accurate information.
- Collaborate with cross-functional teams to improve customer service processes and enhance satisfaction.
- Document customer interactions and transactions in the company’s CRM system for future reference.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in customer service, sales support, or a related administrative role.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Ability to multitask, prioritize tasks, and work efficiently under pressure.
- Detail-oriented with a commitment to accuracy and quality in all tasks.
- Positive attitude, team player, and willingness to learn and adapt in a dynamic environment.