job description
Are you a passionate and customer-focused professional looking to make a difference in a dynamic environment? Join our team as a Customer Service Representative and become the voice of our brand! In this role, you will handle customer inquiries, process orders, and provide exceptional support while collaborating with Account Managers to drive sales and customer satisfaction.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will enjoy a rewarding career in a fast-paced, customer-centric industry. We offer competitive compensation, a supportive work environment, and opportunities for growth.
If you thrive in a role that combines problem-solving, communication, and teamwork, we want to hear from you! Apply today and take the first step toward a fulfilling career in customer service.
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process customer orders, returns, and exchanges accurately and promptly.
- Assist Account Managers with sales tasks, customer follow-ups, and account management.
- Resolve customer complaints and issues with empathy and effective problem-solving.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless customer experiences.
- Provide product and service information to customers with clarity and confidence.
- Uphold company policies and procedures while delivering exceptional service.
Qualifications
- High school diploma or equivalent; additional education or certification is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Friendly, patient, and professional demeanor.
- Willingness to work in shifts, including weekends and holidays, if required.