job description
Join ConstantiKnow Inc as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary starting at ₱20,000 – ₱30,000 per month, with opportunities to earn more through performance-based bonuses. If you have experience in BPO or customer service, this is your chance to grow your career in a supportive and rewarding environment.
Based in beautiful Bali, you'll enjoy a vibrant work culture while providing top-tier support to our valued clients. Whether you're assisting customers with inquiries, resolving issues, or ensuring smooth communication, your role will be pivotal in maintaining our reputation for excellence.
We value dedication, problem-solving skills, and a customer-first mindset. If you're ready to take the next step in your career, apply today and let’s achieve greatness together!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and timely solutions to customer concerns.
- Maintain a high level of professionalism and empathy in all interactions.
- Document customer interactions and updates in the CRM system.
- Collaborate with team members to improve service quality and efficiency.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and company policies.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service or BPO is preferred.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced environment with minimal supervision.
- Positive attitude and a passion for helping others.
- Willingness to work in shifts, including weekends and holidays.