job description
Join White On White (M) Sdn Bhd as a Customer Service Representative in beautiful Bali! We are seeking a dedicated professional to handle omnichannel inquiries and provide personalized gifting recommendations. This role is perfect for individuals who thrive in a customer-centric environment and are passionate about delivering exceptional service.
As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and care. You will work in a dynamic team, leveraging your communication skills to build strong customer relationships and enhance their shopping experience.
This is a fantastic opportunity to grow your career in a supportive and innovative company. If you are a problem-solver with a knack for customer service, we would love to hear from you!
Responsibility
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide personalized gifting recommendations based on customer preferences and needs.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met and issues are resolved.
- Stay updated on product knowledge to provide accurate and helpful information to customers.
- Assist in processing orders, returns, and exchanges as needed.
- Contribute to team goals and participate in training and development opportunities.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a retail or e-commerce environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Friendly, patient, and empathetic attitude towards customers.
- Willingness to learn and adapt to new processes and technologies.