job description
Join our dynamic team as a Service Desk Agent specializing in healthcare technology support. You will play a pivotal role in empowering healthcare professionals by providing world-class technical assistance for our AI-powered platform, Cerebrum AIOS. This is a unique opportunity to make a tangible impact in the healthcare industry while enjoying competitive benefits, including HMO coverage from day one and free dependent coverage.
Based in the vibrant and culturally rich island of Bali, this role offers a blend of professional growth and an exceptional work-life balance. Whether you're assisting doctors with AI-driven tools or troubleshooting technical issues, your expertise will directly contribute to enhancing patient care and operational efficiency in healthcare settings.
We are looking for passionate individuals who thrive in a fast-paced environment and are eager to leverage their technical and customer service skills to support cutting-edge healthcare solutions. If you are detail-oriented, empathetic, and driven by the desire to make a difference, we invite you to apply and become part of our mission to revolutionize healthcare through technology.
Responsibility
- Provide first-level technical support to healthcare professionals using the Cerebrum AIOS platform, ensuring minimal downtime and maximum efficiency.
- Troubleshoot and resolve hardware, software, and network issues related to AI-powered healthcare applications.
- Assist users with account setup, access management, and system navigation, delivering a seamless onboarding experience.
- Document and escalate complex technical issues to higher-level support teams while maintaining clear communication with end-users.
- Conduct remote training sessions and create user-friendly guides to enhance the adoption of AI tools among healthcare staff.
- Monitor system performance and proactively identify potential issues to prevent disruptions in healthcare services.
- Collaborate with cross-functional teams to gather feedback and contribute to the continuous improvement of the Cerebrum AIOS platform.
- Maintain accurate records of support interactions, resolutions, and user feedback in the ticketing system.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Healthcare IT, or a related field.
- Minimum of 2 years of experience in a technical support or service desk role, preferably in the healthcare or IT industry.
- Strong knowledge of IT fundamentals, including operating systems, networking, and software applications.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Experience with AI-powered tools or healthcare IT systems is a significant advantage.
- Certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
- Ability to work flexible hours to support healthcare professionals in different time zones.
- Demonstrated problem-solving skills, attention to detail, and a customer-centric approach.