job description
Join PT Samudra Teknik Sejahtera as a Customer Service Representative in beautiful Bali! We are seeking a dedicated professional to deliver exceptional service to our valued customers and colleagues. In this role, you will be the face of our company, ensuring every interaction reflects our commitment to excellence and customer satisfaction.
As part of our dynamic team, you will handle inquiries, resolve issues, and provide support across various channels. This is a fantastic opportunity to grow your career in a supportive environment while enjoying the vibrant culture and lifestyle of Bali.
If you are passionate about helping others and thrive in a fast-paced setting, we want to hear from you!
Responsibility
- Provide outstanding customer service via phone, email, and chat.
- Respond promptly to customer inquiries and resolve issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Handle complaints professionally and escalate when necessary.
- Stay updated on company products, services, and policies.
- Assist in processing orders, returns, and exchanges.
- Contribute to team goals and participate in training sessions.
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in English and Bahasa Indonesia.
- Familiarity with CRM systems and Microsoft Office.
- Ability to work independently and as part of a team.
- Positive attitude and a customer-first mindset.