job description
Join Kuok Group as a Customer Service & Receptionist Specialist in beautiful Canggu, Bali! This is a fantastic opportunity to be the welcoming face of our organization while supporting our customer service and marketing teams. You'll play a pivotal role in ensuring every visitor and client receives exceptional service, creating lasting positive impressions.
In this dynamic role, you'll combine your organizational skills with your passion for customer service to maintain smooth front desk operations while assisting with marketing initiatives. Located in one of Bali's most vibrant areas, this position offers a perfect blend of professional growth and island lifestyle.
We're looking for a detail-oriented professional who thrives in fast-paced environments and enjoys interacting with diverse clients. If you're proactive, have excellent communication skills, and want to be part of a prestigious international organization, we'd love to hear from you!
Responsibility
- Serve as the first point of contact for visitors, clients, and employees with professionalism and warmth
- Manage front desk operations including phone calls, emails, and walk-in inquiries
- Coordinate meeting room bookings and maintain office supplies inventory
- Assist the marketing team with customer feedback collection and basic data entry
- Handle customer inquiries and complaints with empathy and efficiency
- Maintain visitor logs and ensure security protocols are followed
- Support administrative tasks including document preparation and filing
- Collaborate with other departments to ensure seamless customer experiences
Qualifications
- Minimum 1 year of experience in receptionist or customer service roles
- Excellent verbal and written communication skills in English and Bahasa Indonesia
- Proficiency in Microsoft Office Suite and basic office equipment
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize in a busy environment
- Professional appearance and demeanor
- Basic knowledge of CRM systems is a plus
- Willingness to work flexible hours when needed