job description
Join The SM Store, a leading name in retail excellence, as a Customer Service Professional (Counter Service) in the vibrant and culturally rich island of Bali! We are seeking enthusiastic, customer-focused individuals to deliver exceptional service at our counters across prime locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will be the face of The SM Store, ensuring every customer enjoys a seamless, pleasant, and efficient shopping experience. Whether processing cash payments, handling credit card transactions, or assisting with customer inquiries, your professionalism and attention to detail will drive customer satisfaction and loyalty.
Bali offers a unique blend of modern retail and tropical lifestyle, making it an ideal place to grow your career in customer service. As part of our team, you’ll enjoy a supportive work environment, opportunities for professional development, and the chance to work in one of Southeast Asia’s most dynamic retail markets.
If you are passionate about delivering outstanding service and thrive in a fast-paced retail environment, we invite you to apply and become a key part of The SM Store’s success in Bali!
Responsibility
- Process customer payments efficiently, including cash, credit/debit cards, and mobile payments, ensuring accuracy and security at all times.
- Provide friendly, professional, and prompt service to customers, addressing inquiries and resolving issues with a positive attitude.
- Maintain a clean, organized, and welcoming counter area to enhance the customer experience.
- Handle customer transactions with integrity, ensuring compliance with company policies and procedures.
- Assist customers with product inquiries, returns, and exchanges, providing solutions that exceed expectations.
- Collaborate with team members to ensure smooth store operations and contribute to a positive work environment.
- Monitor and report any discrepancies in cash handling or customer transactions to management promptly.
- Stay updated on promotions, products, and services to provide accurate information to customers.
Qualifications
- Minimum of 1 year of experience in customer service, retail, or a related field (fresh graduates with strong customer service skills are encouraged to apply).
- Excellent communication skills in English; proficiency in Bahasa Indonesia and other languages is a plus.
- Strong numerical skills and attention to detail, especially in handling cash and transactions.
- Ability to work in a fast-paced environment while maintaining a positive and professional demeanor.
- Basic computer skills, including familiarity with point-of-sale (POS) systems.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to stand for extended periods and handle light physical tasks as required in a retail setting.
- Flexibility to work in shifts, including weekends and holidays, as per store requirements.