job description
Join MFS Technology as a Customer Service & Planning Manager and lead our customer service operations in Bali. This role is pivotal in ensuring customer satisfaction, coordinating teams, and maintaining quality compliance. You will be responsible for resolving customer issues, optimizing service delivery, and driving operational excellence in a dynamic environment.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this position offers a unique opportunity to work in a fast-paced industry while enjoying the beauty and culture of Bali. If you are a strategic thinker with a passion for customer service and team leadership, we invite you to apply and grow with us.
Responsibility
- Lead and manage customer service operations to ensure high levels of customer satisfaction.
- Coordinate and oversee teams to resolve customer issues efficiently and effectively.
- Develop and implement strategies to improve service delivery and operational efficiency.
- Ensure compliance with quality standards and company policies.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with other departments to streamline processes and enhance customer experience.
- Prepare and present reports on customer service performance and operational metrics.
- Train and mentor team members to foster a culture of excellence and continuous improvement.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in customer service management, preferably in the manufacturing, transport, or logistics sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data analysis and reporting tools.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of quality management systems and compliance standards.
- Fluency in English; additional languages are a plus.