job description
Join Cogoport as a Customer Service & Operations Executive for our Malaysia Desk, based in beautiful Bali! In this dynamic role, you will serve as the primary point of contact for customers, overseas agents, and carriers handling shipments within and out of Malaysia. Your expertise in customer service and operations will ensure seamless logistics solutions, fostering strong relationships and driving operational excellence.
At Cogoport, we empower global trade through innovative logistics solutions. As part of our Malaysia Desk, you will play a pivotal role in delivering exceptional service, resolving inquiries, and coordinating shipments efficiently. If you are passionate about customer satisfaction and thrive in a fast-paced environment, this is the perfect opportunity for you!
Enjoy the vibrant culture of Bali while contributing to a global logistics leader. Apply now and take your career to new heights with Cogoport!
Responsibility
- Serve as the primary point of contact for customers, agents, and carriers handling shipments in Malaysia.
- Coordinate and manage shipment bookings, documentation, and tracking to ensure timely delivery.
- Resolve customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Collaborate with internal teams to streamline operations and improve service efficiency.
- Maintain accurate records of shipments, communications, and operational metrics.
- Provide regular updates to customers and stakeholders on shipment status and potential delays.
- Identify opportunities for process improvements and contribute to operational excellence initiatives.
- Ensure compliance with company policies, industry regulations, and best practices.
Qualifications
- Bachelor’s degree in Business, Logistics, or a related field.
- Proven experience in customer service, operations, or logistics, preferably in a global setting.
- Excellent communication and interpersonal skills, with fluency in English and Malay (preferred).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using logistics software, CRM systems, and Microsoft Office Suite.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
- Knowledge of international shipping regulations and documentation is a plus.