job description
Are you a passionate BPO Trainer with a knack for developing top-tier customer service talent? Private Advertiser is seeking an experienced professional to join our dynamic team and shape the future of our call center operations—remotely from Bali!
In this role, you’ll have the opportunity to design and deliver impactful training programs that elevate agent performance, enhance customer satisfaction, and drive operational excellence. Whether you’re refining onboarding processes, upskilling existing teams, or implementing cutting-edge training methodologies, your expertise will directly contribute to our success in the fast-paced BPO industry.
We’re looking for a results-driven trainer who thrives in a collaborative environment and is eager to make a tangible difference. If you’re ready to take your career to the next level while enjoying the flexibility of remote work in Bali, we’d love to hear from you!
Why join us?
- Remote Work in Bali: Enjoy the perfect blend of professional growth and island living.
- Impactful Role: Shape the skills and careers of customer service professionals.
- Competitive Compensation: Earn between IDR 6,500,000 – IDR 7,500,000 per month, commensurate with experience.
- Career Growth: Opportunities to advance into leadership or specialized training roles.
- Collaborative Culture: Work with a supportive team that values innovation and excellence.
Apply now and start your journey with us ASAP!
Responsibility
- Design, develop, and deliver comprehensive training programs for BPO agents, including onboarding, upskilling, and refresher courses.
- Assess training needs through performance data, feedback, and industry trends to create targeted learning solutions.
- Conduct engaging and interactive training sessions (virtual or in-person) to enhance agent skills in communication, problem-solving, and customer service.
- Monitor and evaluate training effectiveness using KPIs, surveys, and performance metrics to ensure continuous improvement.
- Collaborate with operations and quality assurance teams to align training programs with business goals and customer expectations.
- Provide one-on-one coaching and mentoring to agents to address performance gaps and foster professional growth.
- Stay updated on industry best practices, emerging technologies, and regulatory changes to keep training materials relevant and compliant.
- Maintain accurate training records, reports, and documentation for audits and performance reviews.
Qualifications
- Minimum of 3 years of experience as a BPO Trainer, Call Center Trainer, or similar role in the customer service industry.
- Proven track record of designing and delivering effective training programs for diverse audiences.
- Strong understanding of BPO operations, including call center metrics (e.g., AHT, CSAT, FCR) and quality assurance processes.
- Excellent communication, presentation, and facilitation skills, with the ability to engage and inspire learners.
- Proficiency in using Learning Management Systems (LMS), e-learning tools, and virtual training platforms.
- Ability to work independently in a remote setting while maintaining productivity and collaboration with cross-functional teams.
- Certification in training or instructional design (e.g., ATD, CIPD) is a plus but not required.
- Fluency in English; additional languages (e.g., Bahasa Indonesia, Tagalog) are advantageous.