job description
Join a dynamic healthcare organization as a Customer Service & Operations Coordinator in the vibrant heart of Bali. This role is pivotal in ensuring seamless coordination between customers, suppliers, and internal departments, delivering exceptional service while optimizing operational efficiency.
Based in Canggu, you’ll work in a fast-paced, collaborative environment where your organizational skills and customer-centric approach will drive success. The ideal candidate thrives in a multicultural setting, leveraging strong communication and problem-solving abilities to support healthcare operations.
This is a unique opportunity to contribute to a growing sector while enjoying the work-life balance Bali is renowned for. If you’re passionate about service excellence and operational streamlining, we’d love to hear from you.
Responsibility
- Serve as the primary point of contact for customer inquiries, ensuring timely and professional resolution.
- Coordinate between healthcare providers, suppliers, and internal teams to streamline service delivery.
- Manage and track orders, shipments, and inventory to maintain optimal stock levels.
- Develop and implement process improvements to enhance operational efficiency.
- Prepare and maintain accurate documentation, reports, and records for compliance and auditing.
- Collaborate with cross-functional teams to address operational challenges and customer concerns.
- Monitor service performance metrics and recommend actionable insights.
- Facilitate training and onboarding for new team members as needed.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum 2 years of experience in customer service, operations, or a similar role, preferably in healthcare.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office Suite and CRM/ERP systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving mindset with a proactive approach to process optimization.
- Familiarity with healthcare industry standards and regulations is a plus.