job description
Are you passionate about delivering exceptional customer service and working in a dynamic environment? PERSOL is seeking a motivated Customer Service Officer to join our team at Changi Airfreight. This part-time role offers a unique opportunity to engage with customers, ensure smooth operations, and contribute to a world-class logistics hub.
If you enjoy working in a fast-paced setting and have a knack for problem-solving, this is the perfect role for you. Join us and be part of a team that values professionalism, efficiency, and customer satisfaction.
Responsibility
- Provide excellent customer service to clients and stakeholders.
- Handle inquiries and resolve issues in a timely and professional manner.
- Assist with administrative tasks and documentation related to airfreight operations.
- Coordinate with internal teams to ensure smooth logistics and delivery processes.
- Maintain accurate records and update customer information as needed.
- Assist in the preparation of reports and presentations for management.
- Ensure compliance with company policies and industry regulations.
- Contribute to a positive and collaborative work environment.
Qualifications
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and basic computer applications.
- Previous experience in customer service or a related field is a plus.
- High school diploma or equivalent; additional qualifications are an advantage.
- Ability to multitask and manage time effectively.
- Willingness to learn and adapt to new challenges.
- Familiarity with logistics or airfreight operations is beneficial.