job description
Join Work Avenue And Business Solutions Incorporated as a B2B Call Center Agent and become part of a dynamic team dedicated to delivering exceptional customer service. This role offers a competitive salary of ₱20,000 – ₱23,000 per month, a night shift schedule with weekends off, and the opportunity to work in a supportive onsite environment.
As a B2B Call Center Agent, you will handle inquiries from business clients, resolve issues, and provide top-tier support. This position is ideal for individuals with a passion for customer service and a knack for problem-solving. With at least 6 months of BPO experience, you will thrive in this role, contributing to the success of our clients and the growth of our company.
If you are looking for a rewarding career in customer service with a stable and reputable company, this is the perfect opportunity for you. Apply now and take the next step in your professional journey!
Responsibility
- Handle inbound and outbound calls from B2B clients professionally and efficiently.
- Resolve client inquiries and issues with a focus on customer satisfaction.
- Provide accurate and timely information to clients regarding products and services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to company policies and procedures while delivering exceptional service.
- Meet and exceed performance targets and key performance indicators (KPIs).
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum of 6 months of experience in a BPO or call center environment.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving and customer service skills.
- Ability to work effectively in a night shift schedule.
- Proficient in using call center software and tools.
- High school diploma or equivalent; additional qualifications are a plus.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.