job description
Join Allied Search Pte. Ltd. as a Customer Service Administrator in the thriving automobile industry! We are seeking a dedicated professional to deliver exceptional customer service and administrative support in our dynamic team. Based in beautiful Bali, this role offers a unique opportunity to work in a fast-paced environment while enjoying the island's vibrant culture and lifestyle.
As a Customer Service Administrator, you will be the first point of contact for clients, ensuring their inquiries are handled with efficiency and professionalism. Your role will involve managing customer accounts, coordinating service requests, and maintaining accurate records. If you have a passion for customer service and a keen eye for detail, we want to hear from you!
This position is ideal for individuals who thrive in a customer-focused environment and are eager to contribute to the success of a leading company in the automobile sector. Enjoy competitive compensation, a supportive work environment, and the chance to grow your career in one of the most sought-after locations in Indonesia.
Responsibility
- Provide exceptional customer service by responding to inquiries via phone, email, and in-person interactions.
- Manage and update customer records and service requests in the company's database.
- Coordinate with internal teams to ensure timely resolution of customer issues and requests.
- Prepare and process administrative documents, including service agreements and invoices.
- Assist in scheduling appointments and follow-ups for vehicle servicing and maintenance.
- Handle customer complaints and escalations with professionalism and empathy.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Support the sales team by providing administrative assistance and customer insights.
Qualifications
- Minimum of 1-2 years of experience in customer service or administrative roles, preferably in the automobile industry.
- Excellent communication skills in English, both written and verbal.
- Proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- High attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a passion for delivering high-quality service.
- Basic knowledge of automobile services and products is a plus.