job description
Join Sutherland, a global leader in customer experience management, as a Collections Team Leader in beautiful Bali, Indonesia. We are seeking a dynamic and results-driven professional to lead our collections team, ensuring operational excellence while fostering a positive work environment.
In this role, you will oversee a team of collections specialists, driving performance, compliance, and customer satisfaction. You will work in a collaborative setting, leveraging your leadership skills to achieve targets and mentor team members. This is an exciting opportunity to grow your career in a supportive and innovative company.
Bali offers a unique work-life balance with its stunning landscapes, vibrant culture, and modern workspaces. If you are passionate about leadership and customer service, apply today!
Responsibility
- Lead and motivate a team of collections specialists to achieve performance targets.
- Monitor and improve collection strategies to enhance recovery rates.
- Ensure compliance with company policies and regulatory requirements.
- Provide coaching and development opportunities for team members.
- Analyze performance metrics and implement corrective actions as needed.
- Collaborate with cross-functional teams to resolve customer issues.
- Maintain accurate records and reports for management review.
- Foster a positive and productive team culture.
Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- Proven experience in collections or customer service leadership roles.
- Strong communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent problem-solving and conflict-resolution skills.
- Fluency in English; additional languages are a plus.
- Willingness to work in a fast-paced and dynamic environment.