job description
Join JTE Recruit as a Customer Service Officer (FMCG) in beautiful Bali! This is your chance to work with a global MNC, enjoy attractive bonuses, and be part of a supportive team environment. Based in key locations like Canggu, Ubud, and Denpasar, youâll play a pivotal role in delivering exceptional service to clients in the fast-moving consumer goods (FMCG) sector.
Weâre looking for a dynamic professional who thrives in a customer-facing role, with a passion for problem-solving and building lasting relationships. If youâre eager to grow your career in a vibrant, multicultural setting, this opportunity is for you!
Why Apply?
- Competitive salary and performance-based bonuses
- Exposure to a multinational corporate environment
- Collaborative and inclusive team culture
- Opportunities for career advancement in the FMCG industry
- Work in Baliâs most sought-after locations
Donât miss outâapply today and take the next step in your career with JTE Recruit!
Responsibility
- Provide exceptional customer service to clients and stakeholders in the FMCG sector
- Handle inquiries, complaints, and feedback with professionalism and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve issues and improve service delivery
- Assist in processing orders, returns, and exchanges as needed
- Stay updated on product knowledge and industry trends to provide informed support
- Contribute to team meetings and process improvement initiatives
- Uphold company policies and standards in all customer interactions
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in FMCG or retail
- Excellent communication skills in English (written and verbal)
- Strong problem-solving and conflict-resolution abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- High attention to detail and organizational skills
- Customer-focused mindset with a positive attitude
- Willingness to work in a fast-paced, dynamic environment