job description
Join U-Bix Corporation and become part of a dynamic team where innovation meets opportunity. As a Customer Service Officer, you will play a pivotal role in delivering exceptional service to our clients while enjoying a competitive salary and attractive commissions. Based in the vibrant locations of Bali, this role offers a unique blend of professional growth and a rewarding work environment.
At U-Bix, we believe in empowering our employees with the tools and support they need to succeed. If you are a motivated individual with a passion for customer service and a drive to excel, we invite you to apply and take the next step in your career with us.
Responsibility
- Provide outstanding customer service through various communication channels, including phone, email, and chat.
- Handle customer inquiries, complaints, and requests in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues and improve service quality.
- Identify and escalate priority issues to the appropriate departments.
- Achieve and exceed performance targets to earn commissions and incentives.
- Stay updated on company products, services, and policies to provide accurate information.
- Contribute to a positive and supportive team environment.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and work schedules.
- Fluency in English; additional languages are an advantage.