job description
Join PERSOL as a Customer Service Officer in our dynamic banking call centre team! This is your opportunity to deliver exceptional service to customers while enjoying attractive monthly allowances, career development programs, and a supportive work environment. Based in beautiful Bali, you'll work in a modern call centre setting with rotating shifts to ensure work-life balance.
As the first point of contact for banking customers, you'll handle inquiries about products, accounts, and services with professionalism and empathy. This role is perfect for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about customer satisfaction. With comprehensive training provided, you'll gain valuable skills in banking operations and customer service excellence.
Why join us?
- Competitive salary with performance-based incentives
- Comprehensive training and career progression opportunities
- Modern work environment with state-of-the-art facilities
- Supportive team culture and work-life balance
- Opportunity to work with a leading global workforce solutions provider
If you're a motivated professional with excellent communication skills and a customer-centric mindset, we'd love to hear from you!
Responsibility
- Handle inbound and outbound calls to provide exceptional customer service regarding banking products and services
- Respond to customer inquiries about account balances, transactions, and banking procedures
- Assist customers with account openings, loan applications, and other banking services
- Resolve customer complaints and escalate complex issues to appropriate departments
- Maintain accurate records of customer interactions and transactions
- Meet and exceed performance targets for call handling time and customer satisfaction
- Stay updated on banking products, services, and industry regulations
- Collaborate with team members to improve service quality and efficiency
Qualifications
- Diploma or Bachelor's degree in Business, Finance, or related field
- Minimum 1 year of experience in customer service, preferably in banking or financial services
- Excellent verbal and written communication skills in English
- Strong problem-solving and analytical skills
- Ability to work in rotating shifts, including weekends and public holidays
- Proficiency in using call centre software and CRM systems
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to work under pressure and meet performance targets