job description
Join Matrix Concepts as a Customer Service Officer and become the face of our commitment to exceptional service in Bali. In this dynamic role, you will be the primary point of contact for unit owners, ensuring their concerns are addressed promptly and professionally. Whether handling walk-in inquiries, phone calls, or emails, your dedication to resolving defect complaints will directly impact customer satisfaction and brand reputation.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a collaborative environment that values empathy, efficiency, and problem-solving. This is an excellent opportunity for individuals passionate about delivering top-tier customer experiences in the real estate and property management sector.
At Matrix Concepts, we invest in our team’s growth, offering training and development opportunities to help you excel in your career. If you thrive in a fast-paced setting and take pride in turning challenges into solutions, we’d love to hear from you!
Responsibility
- Serve as the first point of contact for unit owners, addressing walk-in inquiries, calls, and emails with professionalism and empathy.
- Log, track, and follow up on defect complaints to ensure timely resolution and customer satisfaction.
- Coordinate with internal teams, including maintenance and management, to escalate and resolve issues efficiently.
- Maintain accurate records of customer interactions, complaints, and resolutions in the company’s database.
- Provide clear and concise updates to customers regarding the status of their requests or complaints.
- Identify recurring issues and suggest process improvements to enhance service quality.
- Uphold company policies and service standards while delivering a positive customer experience.
- Assist in gathering customer feedback to contribute to continuous service improvement initiatives.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in real estate, property management, or a related field.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using CRM software or similar tools to manage customer interactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- A positive attitude, patience, and resilience in handling customer concerns.
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field is preferred.