job description
Join Bosch, a global leader in technology and innovation, as a Customer Service Associate (German Automotive Account). This is your opportunity to be part of a company that values excellence, sustainability, and employee growth. In this role, you will provide exceptional support to our German-speaking automotive clients, ensuring their needs are met with professionalism and efficiency.
At Bosch, we believe in fostering a culture of care—for our employees, customers, and the future. This isn’t just a job; it’s a chance to contribute to meaningful solutions in the automotive industry while advancing your career in a dynamic, international environment.
If you are fluent in German, passionate about customer service, and eager to work in a fast-paced, collaborative setting, we want to hear from you!
Responsibility
- Provide high-quality customer service to German-speaking automotive clients via phone, email, and chat.
- Respond to inquiries, resolve issues, and ensure customer satisfaction in a timely manner.
- Collaborate with internal teams to address customer concerns and escalate issues as needed.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Assist in processing orders, returns, and warranty claims for automotive products.
- Stay updated on product knowledge and industry trends to provide informed support.
- Contribute to team goals by meeting performance metrics and service level agreements (SLAs).
- Participate in training and development programs to enhance skills and product expertise.
Qualifications
- Fluency in German (written and spoken) is required; proficiency in English is a plus.
- Previous experience in customer service, call center, or automotive industry is preferred.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems (e.g., Salesforce, SAP).
- Problem-solving mindset with a focus on delivering solutions.
- Willingness to work in shifts, including weekends and holidays, as needed.
- High school diploma or equivalent; additional certifications in customer service are a plus.