job description
Adecco is partnering with a leading FMCG company to hire a Customer Service Manager in Bali. This role is ideal for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As the Customer Service Manager, you will lead a team to ensure seamless order management, resolve customer inquiries, and drive operational excellence. This is a fantastic opportunity to grow your career in a well-established organization with a strong market presence.
Based in Bali, you will enjoy a vibrant work environment while contributing to the company's success in the FMCG sector. If you have a proven track record in customer service management and are looking for a challenging yet rewarding role, we encourage you to apply.
Responsibility
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Oversee order management processes, ensuring accuracy and timely delivery.
- Resolve complex customer inquiries and escalations in a professional manner.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide coaching and feedback to enhance productivity.
- Collaborate with cross-functional teams to improve order fulfillment and logistics.
- Analyze customer feedback and implement improvements to service delivery.
- Ensure compliance with company standards and industry regulations.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM software and order management systems.
- Experience in the FMCG sector is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Fluency in English; additional languages are an advantage.