job description
Join Anradus, a dynamic leader in supply chain solutions, as a Customer Service Executive (Supply Chain) on a 6-month contract. This role is perfect for a detail-oriented professional who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences. Based in the vibrant locales of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll play a pivotal role in ensuring seamless order processing, shipment coordination, and customer satisfaction.
In this role, you’ll be the bridge between our clients and our operations team, managing end-to-end customer orders from processing to delivery. You’ll coordinate shipment updates, handle inquiries and feedback with professionalism, and maintain accurate documentation to ensure smooth logistics operations. If you have a knack for problem-solving, strong communication skills, and a customer-first mindset, this is your opportunity to contribute to a growing team in one of Southeast Asia’s most exciting regions.
At Anradus, we value collaboration, innovation, and a proactive approach to challenges. You’ll work alongside a talented team of supply chain professionals, leveraging cutting-edge tools and processes to drive efficiency and customer satisfaction. This contract role offers a competitive salary of $3,000 – $3,500 per month, along with the chance to gain invaluable experience in a high-growth industry while enjoying the unique lifestyle that Bali has to offer.
If you’re ready to take your customer service career to the next level in a tropical paradise, we’d love to hear from you!
Responsibility
- Manage and process customer orders from initiation to final delivery, ensuring accuracy and timeliness.
- Coordinate with logistics partners to provide real-time shipment updates and resolve any delivery-related issues.
- Respond to customer inquiries, feedback, and complaints professionally and efficiently, maintaining high satisfaction levels.
- Maintain accurate and up-to-date documentation for all customer interactions, orders, and shipments.
- Collaborate with internal teams, including sales, operations, and warehouse, to ensure seamless order fulfillment.
- Identify and escalate potential issues or delays in the supply chain to minimize disruptions.
- Monitor key performance indicators (KPIs) related to customer service and supply chain efficiency, providing reports as needed.
- Assist in the development and implementation of process improvements to enhance customer experience and operational efficiency.
Qualifications
- Minimum of 2 years of experience in customer service, supply chain, logistics, or a related field.
- Strong communication skills in English, both written and verbal, with the ability to interact professionally with customers and team members.
- Proficient in using customer relationship management (CRM) software, Microsoft Office Suite, and supply chain management tools.
- Detail-oriented with excellent organizational and multitasking abilities.
- Problem-solving mindset with the ability to think critically and resolve issues under pressure.
- Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction.
- Familiarity with supply chain processes, including order management, shipment tracking, and inventory coordination.
- Ability to work independently and as part of a team, with a proactive and positive attitude.