job description
Join PERSOL as a Customer Service Specialist (Live Chat Support) in the vibrant heart of Bali, Indonesia! This is a fantastic opportunity for dynamic professionals to deliver exceptional live chat support while enjoying a 5-day workweek (Monday to Friday, 9 AM – 6 PM) in a modern, collaborative environment.
As a key member of our customer service team, you’ll engage with global clients, resolve inquiries efficiently, and contribute to a seamless customer experience. With a competitive salary of up to $4,000/month, this 1-year contract role offers stability, growth, and the chance to work with a leading international workforce solutions provider.
Whether you’re based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role is designed for professionals who thrive in fast-paced, customer-centric environments. Apply today and take the next step in your career with PERSOL!
Responsibility
- Provide real-time live chat support to customers, addressing inquiries, concerns, and requests with professionalism and efficiency.
- Resolve customer issues in a timely manner, ensuring high satisfaction and retention rates.
- Maintain accurate records of customer interactions, transactions, and follow-ups in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and implement solutions.
- Stay updated on product knowledge, company policies, and industry trends to deliver accurate and informed support.
- Handle high-volume chat queues while maintaining quality service standards and response time targets.
- Identify recurring customer pain points and proactively suggest process improvements.
- Adhere to company guidelines, compliance standards, and data protection policies.
Qualifications
- Minimum 1 year of experience in customer service, preferably in live chat or digital support roles.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Strong problem-solving abilities with a customer-first mindset.
- Proficiency in using CRM software, live chat platforms, and Microsoft Office tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and multitasking capabilities to manage multiple chat sessions simultaneously.
- Familiarity with service-level agreements (SLAs) and performance metrics (e.g., CSAT, response time).
- Diploma or equivalent qualification in a related field is preferred but not mandatory.