job description
Join Diamond & Platinum as a Customer Service Executive (Retail Sales) and embark on a rewarding career in luxury retail. This role offers a unique opportunity to work in a high-end showroom environment, where you will deliver exceptional customer service, drive sales excellence, and contribute to a dynamic team. With competitive incentives, career growth opportunities, and a supportive work culture, this position is perfect for individuals passionate about retail and customer engagement.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will interact with diverse clientele, ensuring their shopping experience is seamless and memorable. If you thrive in a fast-paced, customer-centric environment and are eager to grow in the retail industry, this is the perfect role for you.
Responsibility
- Provide exceptional customer service to clients in a luxury retail setting.
- Assist customers in selecting products, answering inquiries, and closing sales.
- Maintain a deep understanding of product features, benefits, and pricing.
- Ensure the showroom is well-organized, clean, and visually appealing.
- Handle customer complaints and resolve issues professionally and efficiently.
- Achieve and exceed monthly sales targets through proactive customer engagement.
- Collaborate with the sales team to enhance the overall customer experience.
- Stay updated on industry trends and competitor offerings.
Qualifications
- Minimum of 1-2 years of experience in retail sales or customer service.
- Excellent communication and interpersonal skills.
- Strong sales acumen with a proven track record of meeting targets.
- Ability to work in a fast-paced, dynamic environment.
- Passion for luxury products and customer satisfaction.
- Basic computer skills and familiarity with POS systems.
- Flexibility to work weekends and holidays as required.
- High school diploma or equivalent; additional qualifications in sales or marketing are a plus.