job description
Join Trust Recruit, a leading recruitment agency specializing in the electronics and manufacturing sectors, as a Customer Service Executive (Order Processing) in the vibrant and growing tech hub of Bali. This is an exciting opportunity to be part of a dynamic team in a fast-paced environment, where your organizational skills and customer-centric approach will drive operational excellence and client satisfaction.
In this role, you will play a pivotal part in ensuring seamless order processing, timely communication with clients, and efficient coordination with internal teams. Baliās thriving business ecosystem, combined with Trust Recruitās commitment to professional growth, offers a unique blend of career development and work-life balance in one of the worldās most sought-after destinations.
We offer a competitive remuneration package, including performance bonuses, professional development opportunities, and a supportive work environment. If you are detail-oriented, proactive, and passionate about delivering exceptional customer service, we invite you to apply and grow with us in Baliās booming tech and manufacturing industry.
Locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung
Responsibility
- Process and manage customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing updates on order status.
- Collaborate with logistics, warehouse, and production teams to coordinate order processing and ensure smooth operations.
- Maintain detailed records of customer interactions, order details, and transaction histories in CRM systems.
- Monitor order pipelines, identify bottlenecks, and escalate potential delays to relevant stakeholders.
- Assist in generating reports on order metrics, customer feedback, and service performance for management review.
- Uphold company policies and procedures to ensure compliance with industry standards and regulatory requirements.
- Contribute to process improvements by identifying opportunities to enhance efficiency and customer satisfaction.
Qualifications
- Minimum of 2 years of experience in customer service, order processing, or a related role, preferably in electronics or manufacturing.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP systems.
- Excellent communication skills in English, both written and verbal, with the ability to engage professionally with clients and colleagues.
- Detail-oriented with a high level of accuracy in data entry and order management.
- Ability to multitask, prioritize workloads, and meet deadlines in a fast-paced environment.
- Problem-solving mindset with a proactive approach to resolving customer issues.
- Familiarity with inventory management, supply chain processes, or logistics is a plus.
- Bachelorās degree in Business Administration, Supply Chain Management, or a related field is advantageous.