job description
Join Altron Shipping Pte Ltd, a leading name in the manufacturing, transport, and logistics sector, as we expand our operations in Bali, Indonesia. We are seeking a Customer Service Executive to deliver exceptional support to our global clientele, ensuring seamless communication and efficient resolution of inquiries in the fast-paced world of shipping and logistics.
In this role, you will serve as the primary point of contact for clients, coordinating shipments, tracking deliveries, and providing real-time updates. Your ability to multitask, solve problems, and maintain a customer-centric approach will be key to enhancing client satisfaction and operational efficiency.
Based in the vibrant Badung region, this position offers a competitive salary, a dynamic work environment, and the opportunity to grow within a well-established international company. If you thrive in a role that blends customer service excellence with logistical precision, we invite you to apply and be part of our mission to redefine global shipping solutions.
Responsibility
- Manage and respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Coordinate with internal teams (operations, warehousing, and freight) to ensure timely and accurate order fulfillment.
- Track shipments, provide status updates, and resolve any delays or issues proactively.
- Maintain accurate records of customer interactions, transactions, and complaints in CRM systems.
- Process and verify shipping documentation, including bills of lading, invoices, and customs forms.
- Handle customer complaints and escalations, offering solutions that align with company policies and client expectations.
- Collaborate with sales and marketing teams to identify opportunities for service improvements and upselling.
- Stay updated on industry trends, shipping regulations, and company products to provide informed support.
Qualifications
- Minimum 2 years of experience in customer service, preferably in logistics, shipping, or transport industries.
- Excellent verbal and written English communication skills; additional languages are a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM/ERP systems (e.g., SAP, Salesforce).
- Familiarity with shipping documentation and international trade compliance is advantageous.
- Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
- High attention to detail and organizational skills.
- Diploma or Bachelor’s degree in Business Administration, Logistics, or related fields is preferred.