job description
Join Richwell Global Forwarding Pte Ltd as a Customer Service Executive (Freight Forwarding) and play a pivotal role in ensuring seamless logistics operations for our global clientele. This position offers a unique opportunity to refine your communication skills while engaging with local and international customers in the dynamic freight forwarding industry.
Based in the vibrant regions of Bali, you will be at the heart of our operations, facilitating smooth transactions and fostering strong customer relationships. Whether you're coordinating shipments, resolving inquiries, or collaborating with overseas partners, your contributions will directly impact our company's success and reputation.
We are looking for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. If you are eager to grow your career in logistics and customer service, this role is your gateway to a rewarding and impactful career.
Responsibility
- Serve as the primary point of contact for customers, addressing inquiries and providing timely updates on shipment statuses.
- Coordinate with internal teams, including operations and sales, to ensure accurate and efficient processing of freight documentation.
- Liaise with overseas agents and partners to facilitate smooth customs clearance and delivery processes.
- Maintain and update customer records, ensuring all information is accurate and up-to-date in the company’s database.
- Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction and retention.
- Prepare and distribute reports on shipment statuses, delays, and resolutions to relevant stakeholders.
- Assist in the preparation of quotations and invoices, ensuring compliance with company policies and industry regulations.
- Stay informed about industry trends, regulations, and best practices to provide informed and proactive customer service.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in customer service, preferably within the freight forwarding or logistics industry.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in Microsoft Office Suite and experience with logistics or CRM software.
- Ability to work independently and collaboratively in a team-oriented environment.
- Problem-solving skills and a customer-centric approach to handling inquiries and resolving issues.
- Knowledge of international shipping regulations and customs procedures is highly desirable.