job description
Join Search Personnel as a Customer Service Executive – Catering Operations and play a pivotal role in delivering exceptional service to our clients in Bali’s vibrant hospitality sector. This position offers a unique opportunity to manage customer inquiries, coordinate catering orders, and ensure seamless order fulfillment while working closely with suppliers and internal teams.
Based in the heart of Bali’s premier locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you will be at the forefront of our catering operations, ensuring every client interaction is professional, efficient, and memorable. If you are passionate about customer service, thrive in a dynamic environment, and have a keen eye for detail, this role is perfect for you.
At Search Personnel, we value dedication, teamwork, and a customer-centric approach. We offer a competitive salary, a collaborative work environment, and opportunities for career growth in the hospitality industry.
Responsibility
- Manage and respond to customer inquiries regarding catering services, orders, and quotations in a timely and professional manner.
- Coordinate food tastings, supplier communications, and internal team collaborations to ensure smooth order fulfillment.
- Maintain accurate records of customer interactions, orders, and feedback to improve service quality.
- Liaise with suppliers to confirm product availability, pricing, and delivery schedules.
- Assist in resolving customer complaints or issues with a focus on achieving satisfactory outcomes.
- Collaborate with the sales and operations teams to ensure catering orders are executed flawlessly.
- Provide administrative support, including preparing reports, updating databases, and managing documentation.
- Stay updated on industry trends and best practices to enhance customer service delivery.
Qualifications
- Minimum of 2 years of experience in customer service, preferably in the hospitality or catering industry.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong organizational and multitasking abilities to manage multiple orders and inquiries efficiently.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- A proactive and solution-oriented mindset with a focus on customer satisfaction.
- Knowledge of catering operations, food safety standards, and supplier management is a plus.
- High school diploma or equivalent; additional qualifications in hospitality or business administration are advantageous.