job description
Join Iconnexion Asia as a Customer Service Executive and play a pivotal role in managing customer relationships, order processes, and supporting business growth. Based in the vibrant locations of Bali, you will oversee import, delivery, and export operations, ensuring seamless customer experiences and operational excellence.
This role is ideal for a proactive professional with strong communication skills and a passion for customer service. You will collaborate with cross-functional teams to enhance service delivery and drive customer satisfaction. If you thrive in a dynamic environment and are eager to contribute to a growing company, this opportunity is for you.
Responsibility
- Manage customer inquiries and provide timely, accurate responses to ensure high satisfaction levels.
- Oversee order processing, from receipt to delivery, ensuring accuracy and efficiency.
- Coordinate import and export operations, liaising with logistics partners and customs authorities.
- Develop and maintain strong relationships with clients, addressing concerns and fostering long-term partnerships.
- Monitor and report on customer service metrics, identifying areas for improvement.
- Collaborate with internal teams to streamline processes and enhance service delivery.
- Handle documentation and compliance requirements for international shipments.
- Provide support for business growth initiatives, including market expansion and customer retention strategies.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in customer service, logistics, or a similar role.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software.
- Knowledge of import/export regulations and customs procedures is a plus.
- Problem-solving mindset with a focus on delivering exceptional customer experiences.