job description
Join Big Apple Nursery as a Customer Service Executive and play a pivotal role in supporting our enrichment center and our innovative AI & technology education subsidiary, Lumina AI International. This is a unique opportunity to blend your passion for customer service with the dynamic world of education and technology.
As a Customer Service Executive, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will work in a collaborative environment, contributing to the growth and success of both our traditional and tech-driven educational initiatives.
If you are proactive, detail-oriented, and eager to make a difference in the education sector, we invite you to apply and become part of our mission to inspire and educate the next generation.
Responsibility
- Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Support the enrollment process for both the enrichment center and Lumina AI International.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Assist in the development and implementation of customer service policies and procedures.
- Handle administrative tasks related to customer service operations.
- Participate in training sessions to stay updated on company products and services.
- Contribute to the continuous improvement of customer service processes.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Communication, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.
- Knowledge of basic administrative tasks and procedures.
- Passion for education and technology is a plus.