job description
Join Ascenda Loyalty, a global leader in loyalty solutions, as a Customer Service Executive on a 1-year contract in the vibrant heart of Bali. We are seeking a customer-focused professional with a passion for delivering exceptional service, resolving inquiries with efficiency, and contributing to a dynamic team environment.
In this role, you will serve as the first point of contact for our valued clients, ensuring their loyalty experience is seamless, personalized, and rewarding. Your ability to communicate clearly, think critically, and adapt quickly will be key to your success. Whether you're assisting with program inquiries, troubleshooting issues, or providing tailored solutions, your work will directly impact customer satisfaction and brand loyalty.
Based in Kuta, Badung, this position offers a unique opportunity to grow within a fast-paced, international company while enjoying Bali’s inspiring work-life balance. If you thrive in a collaborative setting and are eager to develop your career in customer service, we’d love to hear from you.
Responsibility
- Provide high-quality customer support via phone, email, and chat, ensuring timely and accurate resolutions to inquiries.
- Handle and escalate complex customer issues to the appropriate teams while maintaining a professional and empathetic approach.
- Process loyalty program transactions, including redemptions, point adjustments, and account updates with meticulous attention to detail.
- Collaborate with cross-functional teams to improve service standards and implement customer feedback.
- Maintain up-to-date knowledge of company products, services, and loyalty program policies.
- Document all customer interactions and resolutions in the CRM system for tracking and analysis.
- Identify recurring customer pain points and propose proactive solutions to enhance satisfaction.
- Uphold confidentiality and data security standards in all customer interactions.
Qualifications
- Minimum 1 year of experience in customer service, call center, or a related field.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Strong problem-solving abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and public holidays, as required.
- Demonstrated adaptability and resilience in fast-paced environments.
- High school diploma or equivalent; bachelor’s degree in Business, Communications, or related fields is advantageous.
- Team player with a positive attitude and a willingness to learn and grow.