job description
Join Golden Dragon Motor Sales Corp, a leading name in the automotive industry, as a Customer Support Representative in the vibrant heart of Bali. This is your opportunity to deliver exceptional service to our valued clients while working in a dynamic, international environment.
As a key member of our customer service team, you will serve as the first point of contact for inquiries, concerns, and requests related to our premium automotive products and services. Your role will be pivotal in ensuring customer satisfaction, building long-term relationships, and upholding the high standards of our brand.
Based in Denpasar, Badung, you’ll enjoy a competitive salary, professional growth opportunities, and the chance to work with a diverse, multicultural team. Whether you're assisting with product information, resolving issues, or processing orders, your contributions will directly impact our customers' experience and our company’s success.
If you are a proactive, empathetic, and detail-oriented professional with a passion for customer service, we invite you to apply and become part of our mission to drive excellence in automotive customer support.
Responsibility
- Provide exceptional customer service via phone, email, and live chat, addressing inquiries about automotive products, services, and promotions.
- Resolve customer complaints and concerns efficiently and professionally, ensuring a positive outcome and maintaining brand reputation.
- Process orders, track shipments, and coordinate with internal teams to ensure timely delivery of products and services.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
- Educate customers on product features, warranties, maintenance schedules, and after-sales support options.
- Collaborate with sales, technical, and logistics teams to provide seamless support and improve customer experience.
- Identify recurring customer issues and proactively suggest process improvements to enhance service quality.
- Stay updated on company policies, product knowledge, and industry trends to provide accurate and relevant information.
Qualifications
- Minimum 2 years of experience in customer service, call center, or a related field, preferably in the automotive or luxury goods industry.
- Excellent English communication skills (written and verbal) with a neutral accent and clear, professional tone.
- Strong problem-solving and conflict resolution skills with a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and communication tools (e.g., Zendesk, Salesforce).
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- High attention to detail and strong organizational skills to maintain accurate records.
- Familiarity with automotive products, terminology, or industry standards is a plus.
- Bachelor’s degree in Business, Communications, or a related field is preferred but not required.