job description
Join Golden Dragon Motor Sales Corp as a Customer Support Representative in the heart of Bali’s dynamic business hub. This is your opportunity to deliver exceptional service to our valued clients while contributing to the growth of a leading automotive sales company. In this role, you’ll serve as the first point of contact for customer inquiries, providing professional, efficient, and empathetic support to ensure a seamless experience.
Based in Badung, Bali, you’ll work in a fast-paced, customer-centric environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and brand loyalty. Whether you’re assisting with product inquiries, resolving concerns, or processing orders, your role is vital to our mission of excellence in automotive sales and service.
We offer a competitive salary (IDR 7M–10M/month), comprehensive training, and a collaborative work culture that values your growth. If you’re passionate about customer service, detail-oriented, and thrive in a team setting, we’d love to hear from you!
Responsibility
- Handle inbound and outbound calls, emails, and live chats to assist customers with inquiries about automotive products, services, and promotions.
- Provide accurate, timely, and courteous responses to customer concerns, ensuring resolution in the first contact where possible.
- Process orders, track shipments, and coordinate with internal teams (sales, logistics, finance) to fulfill customer requests efficiently.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems for follow-up and analysis.
- Identify and escalate priority issues to management while proposing proactive solutions to enhance customer satisfaction.
- Educate customers on product features, warranties, and after-sales services to drive informed purchasing decisions.
- Collaborate with the sales team to upsell or cross-sell products and services based on customer needs.
- Stay updated on company policies, automotive industry trends, and product knowledge to deliver expert-level support.
Qualifications
- Minimum 1–2 years of experience in customer service, call center, or sales support roles (automotive industry is a plus).
- Excellent English communication skills (written and verbal) with a neutral accent and professional tone.
- Strong problem-solving and multitasking abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Excel, Word).
- Ability to work full-time in a shift-based environment, including weekends or holidays as needed.
- High school diploma or equivalent; bachelor’s degree in Business, Communications, or related fields is advantageous.
- Demonstrated resilience under pressure and ability to handle difficult customer situations with diplomacy.
- Familiarity with automotive terminology or willingness to undergo product training.