job description
Join Thermovar Pipes Sales And Services as a Customer Service Engineer and become a key player in delivering exceptional technical support and solutions to our valued clients. Based in the vibrant regions of Bali, this role offers a unique opportunity to blend engineering expertise with customer service excellence in a dynamic and growing industry.
As a Customer Service Engineer, you will serve as the primary liaison between our customers and internal technical teams, ensuring seamless communication and resolution of inquiries and complaints. Your role will involve analyzing technical issues, coordinating with various departments, and providing effective solutions that enhance customer satisfaction and loyalty.
This position is ideal for individuals who are passionate about engineering, enjoy problem-solving, and thrive in a customer-focused environment. If you are looking for a rewarding career where you can make a tangible impact, we invite you to apply and grow with us in one of Bali's most exciting locations.
Responsibility
- Respond promptly and professionally to customer inquiries and complaints, ensuring timely resolution and high levels of customer satisfaction.
- Coordinate with internal teams, including engineering, sales, and logistics, to address technical issues and provide effective solutions.
- Analyze customer feedback and technical problems to identify trends and recommend improvements to products and services.
- Provide technical support and guidance to customers, including troubleshooting, product demonstrations, and training.
- Maintain accurate records of customer interactions, complaints, and resolutions in the company's CRM system.
- Collaborate with the sales team to identify upselling and cross-selling opportunities based on customer needs.
- Conduct regular follow-ups with customers to ensure their issues are resolved and to gather feedback for continuous improvement.
- Stay updated with industry trends, product knowledge, and technical advancements to provide informed and accurate support.
Qualifications
- Bachelor's degree in Engineering, Mechanical Engineering, or a related technical field.
- Proven experience in customer service, technical support, or a similar role, preferably in the engineering or manufacturing industry.
- Strong technical aptitude with the ability to understand and explain complex engineering concepts to non-technical customers.
- Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
- Proficiency in using CRM software and other technical tools to manage customer interactions and data.
- Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced environment.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Willingness to travel to customer sites within Bali as needed.