job description
Join Puyo Indonesia Creations as a Customer Service Crew at our premium Puyo Silky Desserts outlets in Baliâs most vibrant locations! This is your chance to be part of a dynamic team delivering exceptional hospitality in a fast-paced, customer-centric environment. As the face of our brand, youâll create memorable experiences for guests by providing warm, attentive service while maintaining the highest standards of professionalism and product knowledge.
Based in stunning Baliâcovering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungâthis role offers a unique opportunity to work in a thriving tourism hub, engaging with diverse customers from around the world. Whether youâre assisting with orders, educating guests about our signature desserts, or ensuring a seamless dining experience, your enthusiasm and dedication will directly contribute to our reputation for excellence.
If youâre passionate about hospitality, thrive in a team-oriented setting, and take pride in delivering top-tier service, weâd love to hear from you. Competitive salary, flexible contract terms, and the chance to grow with a leading name in Indonesiaâs dessert industry await!
Responsibility
- Greet customers warmly and provide attentive, personalized service in alignment with Puyo Indonesia Creationsâ brand standards.
- Take and process orders accurately, including special requests or dietary accommodations, using POS systems efficiently.
- Educate guests about menu items, ingredients, and promotions to enhance their dining experience and drive sales.
- Maintain a clean, organized, and visually appealing outlet environment, including dining areas, counters, and service stations.
- Handle customer inquiries, complaints, or feedback professionally, escalating issues to management when necessary.
- Collaborate with kitchen and backend staff to ensure timely order fulfillment and seamless service delivery.
- Upsell additional products or services (e.g., beverages, merchandise) to meet sales targets while prioritizing customer satisfaction.
- Adhere to all food safety, hygiene, and operational protocols to uphold health and quality standards.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, or retail (preferably in F&B or dessert outlets).
- Fluent in English (spoken and written); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong interpersonal and communication skills with a natural ability to engage and build rapport with customers.
- High energy, adaptability, and a positive attitude in a fast-paced, high-volume environment.
- Basic math and cash-handling skills; familiarity with POS systems is advantageous.
- Impeccable grooming and professional appearance, reflecting the brandâs premium image.
- Ability to work flexible shifts, including weekends, holidays, and peak hours.
- Team player with a proactive approach to problem-solving and a commitment to continuous improvement.