job description
Join PT Lavananya Madinah Travel as a Customer Service Coordinator and become the voice of our brand! In this dynamic role, you will serve as the primary point of contact for our valued customers, ensuring their travel experiences are seamless and memorable. Based in the vibrant regions of Bali, you will work in a collaborative environment where your problem-solving skills and passion for customer satisfaction will shine.
As a Customer Service Coordinator, you will handle inquiries, resolve complaints, and provide exceptional support across multiple channels, including phone, email, and chat. Your ability to communicate effectively and empathize with customers will directly impact our reputation and customer loyalty. If you thrive in a fast-paced setting and enjoy making a difference, this is the perfect opportunity for you!
We offer a competitive salary range of Rp 4,200,000 – Rp 6,300,000 per month, along with opportunities for professional growth in the thriving travel and hospitality industry. Apply now and take the first step toward a rewarding career in customer service!
Responsibility
- Respond promptly to customer inquiries via phone, email, and chat, ensuring accurate and helpful information is provided.
- Resolve customer complaints and issues with professionalism, empathy, and efficiency.
- Coordinate with internal teams to ensure timely resolution of customer requests and concerns.
- Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Provide personalized travel assistance, including booking confirmations, itinerary updates, and special requests.
- Monitor and follow up on pending customer issues to ensure complete resolution.
- Assist in identifying trends in customer feedback and suggesting improvements to enhance service quality.
- Uphold company policies and procedures while delivering a high standard of customer care.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in the travel or hospitality industry.
- Excellent communication skills in both English and Bahasa Indonesia, with a clear and friendly phone manner.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office applications.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- High school diploma or equivalent; additional qualifications in hospitality or tourism are a plus.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Strong interpersonal skills and a positive attitude toward teamwork.