job description
Join CIMB Bank, a leading financial institution in Southeast Asia, and become part of our dynamic Inbound Call Centre team in beautiful Bali. As a Customer Service Consultant, you will play a pivotal role in delivering exceptional service to our valued clients, ensuring their banking needs are met with professionalism and efficiency.
This is a unique opportunity to work in a collaborative, fast-paced environment while enjoying the vibrant culture and lifestyle of Bali. Whether you're based in Canggu, Ubud, Denpasar, or any of Baliâs key business hubs, youâll contribute to our mission of providing world-class financial solutions with a customer-first approach.
At CIMB, we invest in our employeesâ growth, offering comprehensive training, career development programs, and a supportive work culture. If youâre passionate about customer service and thrive in a team-oriented setting, weâd love to hear from you!
Responsibility
- Handle inbound calls from customers, providing accurate and timely information regarding banking products and services.
- Resolve customer inquiries, complaints, and requests with professionalism and empathy.
- Process transactions, account updates, and service requests in compliance with bank policies.
- Maintain detailed records of customer interactions and follow up as needed.
- Collaborate with team members to improve service quality and customer satisfaction.
- Stay updated on banking products, promotions, and policies to provide accurate information.
- Identify opportunities to upsell or cross-sell banking services where appropriate.
- Adhere to data protection and confidentiality standards at all times.
Qualifications
- Minimum Diploma or Bachelorâs degree in any field (preferably Business, Finance, or Communications).
- Proven experience in customer service, call centres, or banking is a plus.
- Excellent English communication skills (verbal and written).
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM systems and banking software is advantageous.
- Ability to work flexible hours, including weekends and public holidays.
- Highly customer-focused with a positive attitude.
- Residency or legal right to work in Indonesia (Bali).