job description
Join Vantage Financial Corporation (VFC) as a Front Line Associate in our dynamic Canggu branch and become the face of exceptional banking service in Bali’s most vibrant financial hub. In this customer-centric role, you’ll deliver world-class service from the moment clients step into our branch, ensuring seamless transactions, personalized assistance, and a welcoming experience that builds long-term trust.
As part of a leading financial institution, you’ll play a pivotal role in enhancing client satisfaction, resolving inquiries efficiently, and contributing to the branch’s operational excellence. This is an exciting opportunity for service-oriented professionals to grow in the banking sector while enjoying the unique work-life balance of Bali.
VFC is committed to employee development, offering competitive compensation, comprehensive training, and a collaborative work environment. If you’re passionate about customer service, finance, and teamwork, we’d love to hear from you!
Responsibility
- Greet and assist clients with professionalism and warmth upon branch entry, ensuring a positive first impression.
- Process account openings, deposits, withdrawals, and transfers accurately and efficiently.
- Provide personalized financial guidance on products such as savings accounts, loans, and credit cards.
- Handle customer inquiries and complaints with empathy and resolve issues promptly.
- Maintain up-to-date knowledge of VFC’s banking products, policies, and digital services.
- Collaborate with the branch team to meet daily operational and sales targets.
- Ensure compliance with banking regulations and internal procedures for all transactions.
- Promote cross-selling opportunities by identifying client needs and recommending suitable financial solutions.
Qualifications
- Minimum 1 year of experience in customer service, banking, or a related field (fresh graduates with strong interpersonal skills are encouraged to apply).
- Excellent communication skills in English (additional fluency in Indonesian or other languages is a plus).
- Strong problem-solving abilities and a client-first mindset.
- Proficiency in basic computer applications and banking software; quick learner for new systems.
- High attention to detail and accuracy in handling financial transactions.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- Team player with a proactive attitude and a commitment to continuous improvement.
- Bachelor’s degree in Finance, Business, or a related field is preferred but not required.