job description
Join JobStudio in Bali as a Customer Service Associate (Healthcare) and become the reassuring first point of contact for patients. Your warmth, professionalism, and efficiency will make a real difference in their healthcare journey. In this role, you will provide exceptional service, ensuring patients feel supported and valued from their first interaction.
Based in the vibrant and culturally rich island of Bali, this position offers a unique opportunity to blend your passion for healthcare with a fulfilling career in customer service. You will work in a collaborative environment where your contributions directly impact patient satisfaction and operational excellence.
If you are a compassionate individual with strong communication skills and a desire to work in the healthcare sector, we invite you to apply and be part of a team that values empathy, efficiency, and excellence.
Responsibility
- Serve as the first point of contact for patients, providing a warm and professional welcome.
- Handle inquiries via phone, email, and in-person, ensuring timely and accurate responses.
- Schedule appointments, manage patient records, and coordinate with healthcare providers.
- Address patient concerns and complaints with empathy and efficiency, escalating issues as needed.
- Maintain up-to-date knowledge of healthcare services, policies, and procedures.
- Collaborate with the care team to ensure seamless patient experiences.
- Document interactions and updates in the patient management system.
- Uphold confidentiality and compliance with healthcare regulations.
Qualifications
- High school diploma or equivalent; additional certification in healthcare or customer service is a plus.
- Proven experience in customer service, preferably in a healthcare or call center environment.
- Excellent communication skills in English; proficiency in Bahasa Indonesia is an advantage.
- Strong interpersonal skills with a compassionate and patient-centered approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software and basic office tools.
- Knowledge of healthcare terminology and processes is beneficial.
- Willingness to work flexible hours, including weekends if required.