job description
Join Watsons, a leading health and beauty retail brand, as a Customer Service Assistant in beautiful Bali! We are seeking passionate individuals to deliver exceptional customer experiences in our stores across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Customer Service Assistant, you will be the face of our brand, assisting customers with product inquiries, providing personalized recommendations, and ensuring a seamless shopping experience. This role is perfect for those who thrive in a dynamic retail environment and enjoy helping others look and feel their best.
At Watsons, we value teamwork, professionalism, and a customer-first approach. If you are enthusiastic about retail and customer service, we invite you to apply and grow your career with us!
Responsibility
- Provide friendly and efficient customer service to all store visitors.
- Assist customers in selecting products and offer expert advice on health and beauty items.
- Process transactions accurately using the point-of-sale (POS) system.
- Maintain store cleanliness and ensure products are well-stocked and displayed.
- Handle customer inquiries, complaints, and returns professionally.
- Promote ongoing sales, loyalty programs, and special offers.
- Collaborate with team members to achieve daily sales targets.
- Stay updated on product knowledge and industry trends.
Qualifications
- Minimum high school diploma or equivalent.
- Previous experience in retail or customer service is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with POS systems.
- Friendly, approachable, and customer-focused attitude.
- Willingness to work flexible hours, including weekends and holidays.
- Passion for health, beauty, and wellness products.