job description
Join JESS Technology, a leading name in industrial electronic repair, and become part of a dynamic and supportive team. As a Customer Service Assistant / Officer, you will play a pivotal role in ensuring exceptional service delivery to our clients. This is an exciting opportunity to grow your career in a company that values innovation, teamwork, and customer satisfaction.
Based in the vibrant regions of Bali, you will work in a collaborative environment that fosters professional development and personal growth. If you are passionate about customer service and eager to contribute to a forward-thinking organization, we invite you to apply and take the next step in your career journey.
Responsibility
- Provide timely and professional customer service support via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and feedback with a focus on resolution and satisfaction.
- Coordinate with internal teams to ensure seamless service delivery and problem resolution.
- Maintain accurate records of customer interactions and transactions in the company database.
- Assist in processing orders, returns, and exchanges while adhering to company policies.
- Collaborate with the sales and technical teams to address customer needs and provide solutions.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Contribute to team meetings and initiatives aimed at improving customer service processes.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service role, preferably in a technical or industrial setting.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in using customer service software and CRM tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team and adapt to a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Willingness to learn and grow within the company.