job description
Join Mangrove Corp as a Customer Service Assistant - Deal Maker and play a pivotal role in enhancing customer satisfaction and driving sales success. This position is ideal for individuals who thrive in dynamic environments, possess strong communication skills, and are passionate about delivering exceptional service. You will work closely with the primary Customer Service team to ensure seamless customer interactions, resolve inquiries, and contribute to the company's growth in the retail and consumer products sector.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to engage with a diverse customer base while enjoying the island's inspiring work-life balance. Whether you're assisting with product inquiries, processing orders, or collaborating with the sales team, your contributions will directly impact customer loyalty and business outcomes.
At Mangrove Corp, we value teamwork, innovation, and a customer-centric approach. If you're ready to take the next step in your career and make a tangible difference, we'd love to hear from you!
Responsibility
- Assist the primary Customer Service team in handling customer inquiries via phone, email, and chat.
- Process orders, returns, and exchanges accurately and efficiently.
- Provide product information and recommendations to customers to enhance their shopping experience.
- Collaborate with the sales team to identify upselling and cross-selling opportunities.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Assist in preparing reports on customer feedback and sales performance.
- Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent; additional education in business or customer service is a plus.
- Proven experience in customer service, retail, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Fluency in English and Bahasa Indonesia is required.
- A positive attitude and a willingness to learn and grow within the company.