job description
Join DM Group Jogja as a Customer Service Assistant in beautiful Bali and become the face of exceptional customer experiences! In this dynamic role, you will engage directly with customers, understand their needs, and guide them through seamless product selections and transactions. Your ability to build rapport, communicate clearly, and deliver personalized service will drive customer satisfaction and business growth.
Bali’s thriving retail and consumer market offers a unique opportunity to develop your skills in a fast-paced, customer-centric environment. Whether you’re assisting with inquiries, resolving concerns, or finalizing sales, your contributions will play a key role in shaping the company’s reputation for excellence.
If you’re passionate about service, thrive in interactive settings, and enjoy working in a collaborative team, this is your chance to grow with a forward-thinking company in one of Indonesia’s most vibrant locations.
Responsibility
- Provide face-to-face customer service with a friendly, professional, and solution-oriented approach.
- Actively listen to customer needs and recommend products that align with their preferences and requirements.
- Guide customers through the entire sales process, from product demonstration to transaction completion.
- Handle customer inquiries, complaints, and feedback promptly and effectively to ensure high satisfaction.
- Maintain accurate records of customer interactions, sales, and inventory using company systems.
- Collaborate with team members to achieve daily and monthly sales targets.
- Stay updated on product knowledge and promotions to provide accurate and compelling information.
- Uphold company standards for service quality, appearance, and professionalism.
Qualifications
- Minimum high school diploma or equivalent; higher education in business, marketing, or related fields is a plus.
- Proven experience in customer service, retail, or sales (1+ years preferred).
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in basic computer applications (e.g., POS systems, Excel).
- Passion for delivering outstanding service and building long-term customer relationships.
- Familiarity with retail operations and sales techniques is an advantage.